Data usage not correct

[Vi9]

My data usage is showing 45 gb in the app since July 29 while if I check the usage individually for each day it is coming around 12gb. Do I need to raise a ticket and if yes how do I raise it. 

[Dunkman]

@Vi9 

The data tracker is usually accurate, but if you believe that there is an error, you can submit at ticket for CSA to double check, 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Vi9]

Thank you for the response. In usage overview it shows 45 gb while in usage breakdown for each individual day, if I sum up it is not even 10 gb. 

[hairbag1]

@Vi9 

for accurate usage info; log in to your Public Mobile account...the see Usage Breakdown. You'll see you current data allotment and how much you've used.