Data usage incorrect

[Giuseppe1]

My history only shows a small amount of data usage, but the summary screen tells me that I have no data left.

Why?

[esjliv]

@Giuseppe1  - go by what is showing left on your Self Serve account, as that is the most accurate amount remaining.

The data usage details are normally a bit delays about 6-12 hours. So what you used today should all be detailed tomorrow.

[Timer]

@jwaal 

phone device or tablet, not working at well but from computer is good,

they upgrade new design website but not yet the system complete updated maybe soon,

[jwaal]

OK, take two. My history on the Android app shows I haven't used any since my month started. When I check using my computer, all is ok. So wonky Android app?

I guess I should have simply edited my first reply.

[Timer]

@Giuseppe1 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

to  Login Page

or call *611 to check it out your data usage.

[jwaal]

Are you verifying your account using your phone? When I verify my usage with my Android phone or tablet, it says I have used up all of my calling time even though the history shows I haven't used any since

[computergeek541]

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@Giuseppe1 wrote:

My history only shows a small amount of data usage, but the summary screen tells me that I have no data left.

Why?

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If the amount is about 5MB, this is just something that Public Mobile's systems do.  It add-ons this small usage amount and then later removes it later to compensate.