Data stopped working

[EJA]

Hello,for about 5 days now my data has stopped working, I thought I had exhausted everything only to log into self serve and I see that I still have 484.993mb remaining and 1024gb of unused promotion data. I don't understand why suddenly data is not working.

[EJA]

It was the dual sim.

[CannonFodder]

@EJA  Good to hear the problem was solved, and since you clicked my post as the solution, now I'm curious about which of the three choices, I threw out there, was the culprit that solved the problem??? 🤔 

[EJA]

Thanks everyone for your contributions. problem solved.

[popping]

@EJA 

If you can call and text in and out, make sure that your data is enabled and restart you phone or airplane mode on/off.

You may test your PM SIM card on another phone just to eliminate hardware problem.

[Triguy]

When you log into your account - what is the status ? 

[CannonFodder · Accepted solution]

Possibly unintentionally turned data off in the settings, while changing something else? Happened to be in an area of poor/zero coverage at the time you were attempting to use it?

Dual SIM phone, and MAYBE connected to a different provider, with no data on that plan?

[NDesai]

@EJA Can you confirm if other services like call and text are working fine? Have you tried rebooting your phone?