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Data not working

3033
Great Neighbour / Super Voisin

I had your support yesterday.  Data was not showing up on my phone and I couldn't access it.  The service person got me up and running.  This morning, my phone has 'no data available.  I need support, please. 

5 REPLIES 5

3033
Great Neighbour / Super Voisin

And I'm on the north shore of PEI. 

3033
Great Neighbour / Super Voisin

That is about the same for me.  It was Public Mobile service was great, until two days ago and it's pretty much gone.  ( A few random moments it works, but generally, not working). 

Arctic_Angel
Good Citizen / Bon Citoyen

Im a student at UPEI in Charlottetown and have great service. It's just the last few days Public Mobile's data service has died

3033
Great Neighbour / Super Voisin

I did all of that.  When I changed to LTE from 4 G it now works.  However, there is no guarantee it will stay. 
My husband's phone is also with PM, and his phone has an identical issue.  I did all you suggested on his phone and it 'didn't' fix his issue - no data coverage.  
Could it be the area we live in?  We relocated several weeks ago to PEI>. Do you have decent coverage here?  Could that be an issue??????

 

slusagm
Mayor / Maire

Try Reboot phone and Reset Network Settings 

If still loss connection, try changing network mode to 4g or LTE and reboot phone once more 

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