Community

shishirnpn · ‎08-13-2022

Data not working, Help!!!

esjliv · ‎08-15-2022

@shishirnpn wrote:
Data not working, Help!!!

Leonardo @CS_Agent , I think you meant to private message OP here?

CS_Agent · ‎08-15-2022

Hello there! I hope your day is going well!
The system will automatically close the conversation in 24 hours if there is no reply.
I am doing this follow up to see if you have any other concerns.
Kindly,
Leonardo, CS_Agent

esjliv · ‎08-13-2022

@shishirnpn wrote:
Nothing seems to work. My plan is active. Have 3 gb data left

Well, nothing is not good. Do you mean calls and texts don't work either? Or, you tried the trouble shooting supplied and and it did not work?

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Have you checked your sim card into another phone to see if services work?

If you cannot check with another phone, check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

In your My Account confirm your sim card number matches your actual sim card number in your phone.

will13am · ‎08-13-2022

Any issues with connecting to the network?

softech · ‎08-13-2022

@shishirnpn wrote:
Nothing seems to work. My plan is active. Have 3 gb data left

@shishirnpn did you just join PM? has your data ever work since joining?

what brand and model is your phone?

Lux · ‎08-13-2022

Are you in Canada?

Also, is your phone limiting the amount of data you can use?

shishirnpn · ‎08-13-2022

Nothing seems to work. My plan is active. Have 3 gb data left

esjliv · ‎08-13-2022

@shishirnpn okay, what other details can you provide for narrowed down help here?

Are you calling and texting services working?

Is your data option turned on in the settings of your device?

Do you have data showing left on your plan/addons?

Try 1 or more of the below:

restarting your phone
toggle into / out of airplane mode
remove and reinsert your sim card
perform a reset of your device's network settings
try your sim card into another compatible device to make sure data works