Data not working

[krashtray]

My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

[krashtray · Accepted solution]

I went in and changed the APN network to internet+mms and now it works.

[hycm53]

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@krashtray wrote:

I've had it a month now but picked a new plan to start yesterday I can call and text but no data I reset my connections restarted my phone and tried the lost stolen thing.

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Did you have data plan in previously plan? If you didn't, you probably need change your phone APN setting, follow this link to change:

https://apn-canada.gishan.net/en/apn/public-mobile

[Pizzaeh]

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@krashtray wrote:

My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

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As @popping suggested try the lost/stolen trick...

Once you log into your account...

Click the 'Plans and Add-ons' tab.

Click 'Lost/Stolen Phone' tab.

Click 'Suspend Service' button.

Log out of your account and wait several minutes.

Log back into your account and report that your phone has been found.

[Anonymous]

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@krashtray wrote:

My data was working on public mobile all last month I just picked a plan that included nation wide calling to start yesterday and now my data doesn't work.

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So you did a build your own for $52?

Another thing to try that has been known to work on many occassions is to manually add another $1 into your account and upon success restart the phone. See what happens.

[krashtray]

Samsung galaxy s7

[krashtray]

My data was working on public mobile all last month I just picked a plan that included nation wide calling to start yesterday and now my data doesn't work.

[popping]

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@krashtray wrote:

I've had it a month now but picked a new plan to start yesterday I can call and text but no data I reset my connections restarted my phone and tried the lost stolen thing.

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Try add $1 to your account.  It may re-provision you plan features if lost/stolen trick does not work.

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[krashtray]

I've had it a month now but picked a new plan to start yesterday I can call and text but no data I reset my connections restarted my phone and tried the lost stolen thing.

[popping]

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@krashtray wrote:

My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

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1.  Restart your phone.  It may be all you need to get data working.

2.  If not, check the APN on your phone using https://apn-canada.gishan.net/en/apn/public-mobile

3.  Which phone are you using?  Some phone and OS does not let you view/change the APN settings.  If we know the phone that you are using, we can give you more help.

[ShawnC13]

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@krashtray wrote:

My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

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When you say a new plan is this a new renewal or you just started with PM?  If it is a new plan and you haven't had data working have you checked your APN settings?

Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!