07-11-2017 09:47 PM - edited 01-04-2022 02:19 PM
I just signed up last night with PM with my new OnePlus 5 and I've followed the many guides for setting up my APN, but I can't get my data working. I get the 4G+ symbol, My texts and calls work, but not my data. Do I just need to wait longer, or am I missing something?
Followed these links:
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-And...
https://productioncommunity.publicmobile.ca/t5/Discussions/Just-transferred-my-oneplus-5-from-Freedo...
Solved! Go to Solution.
07-12-2017 08:35 PM
07-12-2017 04:56 PM
thank you for the update @sjellicoe, I'm glad to hear it was resolved =D
Cheers,
Mary
07-12-2017 04:48 PM
07-12-2017 03:56 PM
@sjellicoe have you used the OP5 on any other networks before trying to use it with Public Mobile? For example, if you've used it on Freedom Mobile/Wind, you will probably need to do a factory reset to get the data flowing. In fact, if you can see the data in your plan in your self-serve account, that's probably the next step the community would recommend is doing a factory reset. Unfortunately it will wipe your phone clean, so please back up anything you wish to keep that isn't already backed up or synced to a cloud-based service.
07-11-2017 10:21 PM
I guess I'll just wait for a mod to respond then. Thanks for trying
07-11-2017 10:18 PM
07-11-2017 10:10 PM - edited 07-11-2017 10:15 PM
I put it in my old S5 and on boot it wants a SIM networkunlock PIN which I don't know probably because it was a Virgin Mobile device when I bought it and is locked to them
07-11-2017 09:59 PM
07-11-2017 09:57 PM
Thanks, I'll contact a moderator
07-11-2017 09:52 PM
@sjellicoe, does your self serve account show data in addons? I wouls also check that cellular data is turned on. If all of this is good you will need to contact a MODERATOR with your email and phone number
Click on this link Moderator_Team to private message for assistance.
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http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
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