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Data not working when VPN is on

SamSong2345
Good Citizen / Bon Citoyen

I signed up yesterday, mobile data doesn’t work. Tried resetting network, etc many many times without success. 

out of desperation, I deleted the VPN profiles, it worked! However, as soon as I turn VPN back on (VPN profiles added back in) data stops working. 

What is up with this? I should be able to use data with or without data! Any solutions? 

This is iPhone 15, Nord VPN

2 REPLIES 2

SamSong2345
Good Citizen / Bon Citoyen

Thank you for the suggestion!  CS_Agent was not helpful and very rude. They told me this is not their problem. 

I had been with PM before (for 3 years), and 3 other devices in my household uses PM with the same VPN configuration without any issue.  The issue is definitely on their side! 

Handy1
Mayor / Maire

@SamSong2345  Public mobile had many issues with new activations last last night if you already been charged you might need publicmobile to reprovision your sim /account just 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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