@mpcdesign wrote:@jab, It sounds like you may have changed your plan mid-stream. And if you did, what funds that you had for the previous plan is now gone, and your new plan + new costs will be updated on October 22nd. Which means, you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service...ie no data.
Maybe look at your account. For example, in my account, it says I have $31 available funds, but I owe $89. Come January 19, 2019, if I don't have enough available funds, my account will be suspended
Have you ever experienced frustration from not being able to change your plan in Self-Serve when your account was in suspend? Well, we’re excited to let you know that, as of today, you’ll be able to do this without having to contact our Moderator Team!
Public Mobile thought share some helpful pointers:
- Changing your plan is a 2-step process, so be sure to complete both steps. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
- Make sure to review your details carefully before changing your plan. Once you’ve selected “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
- Top up your account with sufficient funds to cover the remaining amount owing. Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well.Note: If you have sufficient funds to cover your new plan, you won’t be taken to the payment menu.
What happens if I don’t take into account the above pointers? What should I do?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services.
If you find yourself in this situation, simply make a one-time payment from the “Payment” tab in Self-Serve and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated.
If your services aren’t restored, please reach out to our Moderator Team ASAP and they will help get things sorted out.
Never changed your plan before? Learn how to here.
I am not a mod. Do not send me a private message with your personal info.
New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.
I respect your attempt to help others, but a wall of words and off topic discussion is not helpful. Try to lean down your post and stay on topic.
@jab, It sounds like you may have changed your plan mid-stream. And if you did, what funds that you had for the previous plan is now gone, and your new plan + new costs will be updated on October 22nd. Which means, you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service...ie no data.
Maybe look at your account. For example, in my account, it says I have $31 available funds, but I owe $89. Come January 19, 2019, if I don't have enough available funds, my account will be suspended
Have you ever experienced frustration from not being able to change your plan in Self-Serve when your account was in suspend? Well, we’re excited to let you know that, as of today, you’ll be able to do this without having to contact our Moderator Team!
Public Mobile thought share some helpful pointers:
- Changing your plan is a 2-step process, so be sure to complete both steps. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
- Make sure to review your details carefully before changing your plan. Once you’ve selected “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
- Top up your account with sufficient funds to cover the remaining amount owing. Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well.Note: If you have sufficient funds to cover your new plan, you won’t be taken to the payment menu.
What happens if I don’t take into account the above pointers? What should I do?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services.
If you find yourself in this situation, simply make a one-time payment from the “Payment” tab in Self-Serve and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated.
If your services aren’t restored, please reach out to our Moderator Team ASAP and they will help get things sorted out.
Never changed your plan before? Learn how to here.
I am not a mod. Do not send me a private message with your personal info.
New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.
