Data not working on 3 different devices.

[Hanopiano]

I bought a SIM card for my iPad 5th generation with 250 MB data only for 20 CAD per month. It is neither working on the iPad nor on an iPhone 4 nor on Samsung galaxy S3.

Please advice.

[TeresaU]

Thank you. Works now.

[Hanopiano]

It works now, thank you.

[Dunkman · Accepted solution]

@Hanopiano

On your self service account, is your plan active?  Does it show the 250 MB data plan only?  If it does, the plan is active. 

On each device, you may need to check APN settings....  Here is the knowledge article on how to check APN settings...

1. Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.
   • Some models of iPhones do not allow you to manually update your APNs. If this is your case, using your mobile phone, visit co.nz. This will automatically download the required APNs in your phone settings.
   • If you have an LG phone and you still aren’t able to use your data after all of this, we suggest doing a factory reset of your phone.