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Data doesn't work

ytcxl
Great Neighbour / Super Voisin

I'm using IphoneX. I noticed these days that i had trouble accessing internet via data. i also have a problem receiving text messages. Another problem is that, when people call me, the calls directly go into my voice mail without me be notified. People have to make a 2nd try before they can reach me. As i haven't been constantly testing it, i dont know how long these problems had lasted and how many calls and text messages i have missed.

I don't have a problem making a call or sending a text.

I need these problems solved quickly because i will be on a road trip soon and will heavily rely on data when i'm on the road. I dont want to have to purchase additional data plan when i already paid a plan that suppose to work.

3 REPLIES 3

CS_Agent
Customer Support Agent

Hi @ytcxl,

 

I sent you a message yesterday.

 

Please read it and then send me your response privately.

 

Sincerely!

Gregory

Luddite
Oracle
Oracle

Incoming issues are often related to port-in issues. The moderators will looking at this for you.

However, the behaviour "People have to make a 2nd try before they can reach me." is exactly what happens when Do Not Disturb has been activated. Settings >> Do Not Disturb >> Manual ON or OFF.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

CS_Agent
Customer Support Agent

 

Hi ytcxl,

 

I just sent you a message.

 

Please read it and then send me your response privately.

 

Sincerely!

Gregory

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