Data completely stopped working

[Jaygre9]

Woke up this morning data completely stopped working. Reset iPhone, reset network settings, checked billing no issues, checked data usage no issues, did the above 5 times each. Still not working. Airplane mode on and off. Still not working. This is the most infuriating and frustrating experience I’ve ever had with a carrier. There’s literally not solutions 

edited by computergeek541:  changed category labels as this discussion isn't related to My Account/self serve account

[CSA_PM]

Hello @ Jaygre9,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Jaygre9]

No, greater Toronto area I live in the gta.

[hTideGnow]

hi @Jaygre9 

are you in Oshawa or Ottawa?

[hTideGnow]

hi @Jaygre9 

since you already tried reset network settings, you probably need PM to refresh the account.

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

maybe outage?

https://www.telus.com/en/bc/outages

and ask PM to help, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage