Data and connection issues

[Dlah]

My family has been getting dropped and can’t send received or make any calls? Anyone else experiencing this? Getting frustrated with the level of service, just getting worse every month?? 

[umnikke8]

Do your phones support VoLTE? Check at the bottom of the link. https://publicmobile.ca/en/get-help/articles/volte 

Do you have trouble using data or text messages in the same places you are having trouble with calls?

[Meow]

Your mileage might vary with PM. Some are very unhappy with service/support some are very happy.

Multiple reasons for dropped calls/not received SMS/bad internet:
- Temporary outage in your area NOT shown on outage map
- Weather condition
- Issues with eSIM
- Issues with your phone
- Issues with connection between your phone and physical SIM

[Chalupa_Batman]

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@Dlah wrote:

My family has been getting dropped and can’t send received or make any calls? Anyone else experiencing this? Getting frustrated with the level of service, just getting worse every month?? 

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You can check outages in your area with this link.

https://www.telus.com/en/mb/outages

You can also turn your phone's airplane mode on for 1 minute and then restart your phone and then turn off airplane mode. This will reconnect your phone to the network.