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Data add ons

Johnnyboyreid
Great Neighbour / Super Voisin

If I buy data add on July 10 and do not use all the data, and my subscription renewal date is July 20.  Do I lose my data or is it still good for 30 days.

3 REPLIES 3

rhinoceros75491
Great Neighbour / Super Voisin

@TheSterlinger as far as I understand, technically we don't lose it at renewal. Just the system need to reprogram to use the data add-on first.  

slusagm
Mayor / Maire

While it still good till August 10, the system will not use the data add-on after your renewal on 20th, it will use your new cycle data until it is used up before using the data add-on you bought.  in other words, the data add-on is still there but pretty much wasted.  But enough data for use for the next 10 days , not more

TheSterlinger
Mayor / Maire

You will lose it at renewal.  Once renewal comes, they start using the plan data again first, so the add-on will be paused. 

Assuming you don't finish your plan data in 2 days, you lose the rest.

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