Data add-on

[RCHOUDHARY3]

Hi 

I have $52 plan but my data is over before time. So by mistake i add US roming data for $20. I don't need this US roming,and its also do not work in canada. So i want my money back. There is no customer support service number. I'm frustrated. I want my money back. If there is no solution than i change my network. 

[RCHOUDHARY3]

Its not confirmed but soon i will know.

[RCHOUDHARY3]

Thank you so much 

[CS_Agent]

@RCHOUDHARY3, I just sent you a private message, please get back to me with the requested information so that I can assist you with this matter.

Thank you for your patience! 

[JL9]

I'm assuming the matter has been resolved?

[Dunkman · Accepted solution]

As stated above, you need to contact moderator, who hopefully can help.  The extra data add on is $30 for 1 GB, so maybe they can transfer that credit over.  Next time if you run out of data earlier, you may want to renew earlier, since it is sometimes cheaper.  Renew your $52 plan earlier and get more data.  Again, you need to contact moderator to renew your plan earlier.  

Public mobile does not have a call centre.  So, you need to contact moderator.  It does take some time for moderators to deal with issues using private messaging, but usually, they are quite helpful and understanding.  

[passiveegg]

Unfortunately, usually with data add ons it is very hard to get your money back. As the other individual said, just give a message to the @CS_Agent and let them know the issue and see if they can help. provide them with ur number and pin for verification

[happycamper]

Unfortunately, you need assistance from the Moderator Team. Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number,  last top up date & amount

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.