Data add-on not working

[brijkarmur]

I purchased a 200MB data add-on for $10 and it still hasn’t been activated. 

[NDesai]

@brijkarmur It is not showing up on the Overview page because you have used all your data. But since it shows up on the plan details page, looks like it was added to your account. Have you tried rebooting your phone? If data still does not work, you will need to send a private message to the Moderator_Team with your account info.

[srlawren]

@brijkarmur you will probably need to reach out to the moderator team for help.  Here's all the details:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[brijkarmur]

No, it doesn't show up on the Overview page but it does show up on the Plans and Add-ons page. Below is the Overview page:

And here's the Plans and Add-ons page.

[NDesai]

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@brijkarmurwrote:

Yes, I purchased twice. Added the $10 to my balance first and then purchased it.

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Do you see it on the Overview page under Add-on section or on the Plan Detail page? 

[brijkarmur]

Yes, I purchased twice. Added the $10 to my balance first and then purchased it.

[NDesai]

@brijkarmur Did you purchase it twice? If not, you will see the $10 added to your available balance. When you purchase again, it will use the added balance to add the add-on to your account.