Data add on not working

[Menno1]

Why is the data add on not activating for ###-###-####

[hTideGnow]

hi @Menno1 

first, which data add-on you bought?  how much is that for how many GB?

reboot phone and click reset network settings

also, make sure you disable data limit on  you phone if you have an Android

[Jack4077]

Are you in Canada or the US? 

[BKNS27]

@Menno1 

This is a public community forum so there are no PM staff here. Click on the V in circle and edit out your personal information.

Try reset the Network setting on your phone and reboot your phone.

Also check the status of your account to check it is active and not suspended by dialing 611 on your phone or call 1-855-4PUBLIC from another phone or login to your account on the PM app or website to see if data was used up.