Data add on disappeared

[Noka]

My data 240gb add on disappeared. I have it as reward for as an old customer and it was support to last 5 months.

[hairbag1]

@Noka 

like you, many thought to download to cheaper plan as that 240GB's data would suffice...BUT...PM tricked us ! You'd have to search the fine print to see the "Bonus Data Details".  Seems like corporations really don't give a darn any long about customer loyalty. Your new self motivation is be loyal to your wallet !!

clipped from Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

[Noka]

This is not acceptable. People on lower plans also have data addon applied. There is no communication about that. It is like PM want us to leave.

[BKNS27]

@Noka 

If you downgrade your plan…you will loss the bonus data.

It will remain if you upgrade your plan.

[hairbag1]

@Noka 

if you changed your regular plan recently to a plan of lesser value...you forfeited that data gift.