Data Usage

[lindsulli]

Hey, 

Does anyone have any idea why this would happen?

I have had to add data to my plan as I ran out prior to my plan reinstating on its regular calendar date and 30 minutes after I add the data it shows ive used 95% of my data when I haven’t done anything on my phone? This has happened twice this month…

Thanks!

[AE_Collector]

Did you check that you actually added the data add on to your account? Many think that adding $$ to account does it but then you have to actually purchase the add on with the funds.

[lindsulli]

Thank you all so much!

[ighsaw]

Use two fingers and swipe from the top down, when you see Data, turn it off.  Only turn it on if you really need it and don't have Wifi.  A few minutes on social media will chew up all your data if your inadvertently connected to it when you think your connected to wifi 🙂

[PAULRANG18]

You may have downloaded too many apps on your phone, which use up data because they're always running. Turn data off when not in use. Try to use wifi in restaurants, libraries, etc. where it's free.

[geopublic]

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@lindsulli wrote:

Hey, 

Does anyone have any idea why this would happen?

I have had to add data to my plan as I ran out prior to my plan reinstating on its regular calendar date and 30 minutes after I add the data it shows ive used 95% of my data when I haven’t done anything on my phone? This has happened twice this month…

Thanks!

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@lindsulli  Do you have access to WiFi. Make sure your phone is setup to only do updates/backups when on WiFi only. Always make sure your data counter resets after your plan renewal. Check your data usage on selfserve to see what used up the data.

This is a good help article to read for tips on managing data usage. Maybe you need to switch to a plan with more data.

If you still feel that the data usage counter did not reset properly after your plan renewal then submit a ticket to PM for further investigattion.

[Triguy · Accepted solution]

Did you make sure to turn off auto updates for apps ?  Also make sure turn off your data when not in use and gps.