Data Not Working at Bill Time

[alecmacneil]

Sometimes, when I pay my bill my data stops working for a couple of days. This time, I did not get a warning that I had used 75%, or 95% of my data, I paid my bill yesterday, and since then data has not worked at all. Any advice?

[Staliger]

@alecmacneil Your account is active, right? How much data does self-service account show now? Was it renewed? If yes, try restarting your phone or enabling/disabling Fly mode.

[gblackma]

@alecmacneil Try restarting your phone.  Turn it of, wait 30 seconds and restart it.

[will13am]

@alecmacneil , are you topping up in advance of the renewal date or are you allowing the service to suspend before topping up?  If top up is done in advance, there should be no service disruptions including data.  

[geopublic]

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@alecmacneil wrote:

Sometimes, when I pay my bill my data stops working for a couple of days. This time, I did not get a warning that I had used 75%, or 95% of my data, I paid my bill yesterday, and since then data has not worked at all. Any advice?

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@alecmacneil  Acces your selfserve and check the landing page. There should be data counter showing. If it is missing then either the data was consumed or after your plan renewal the data was not reset properly.

If that is the case submit a ticket to Public for help. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

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