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Data - Add-ons

onlysoldier
Great Neighbour / Super Voisin

Hi

I've bought yesterday a plan 20GB of data, but i i don't see in my plan .

I need to do something ?

thanks

3 REPLIES 3

Nezgar
Mayor / Maire

@onlysoldierWhen you are in the "My Account" portal, click that little circle arrow icon in the bottom right corner of the "Plan Usage" section, and it should update with current information. Otherwise, try the incognito/private/InPrivate mode as @softech mentioned:

new-selfserve-refresh.png

softech
Oracle
Oracle

@onlysoldier do you mind to login to My Account using  Incognito mode, check the Plan details to see if it shows the correct plan with 20Gb. Maybe post us a screenshot 

NDesai
Oracle
Oracle

@onlysoldier Are you sure you bought 20GB worth of Add-ons? Do you mean you activated or change your plan? Try logging in to your self-serve account using incognito/private browsing mode. 

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