03-16-2026 04:50 PM
I cannot get a secondary verification to come through to my phone and there’s no way to get it to go through to my email which had worked when I set up my phone. The only way to reach anyone is through a chat, and they say that they have no way to access Customer service. I need to login which I Can do, but cannot Create a ticket because I cannot do the secondary verification. I’m told I need to create a whole new email address and log into a whole new community. Something in order to even get something fixed on my account. Is this true? Does anyone know any way to reach Customer service through a phone number or an email? Could it really be that there’s no way to actually access customer service with the account I have and pay for?
Solved! Go to Solution.
03-16-2026 06:16 PM
hi @Mikeddy
yes, you can still message)M support agent
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage