Customer Support

[brosimpson]

What's the best way to contact Public Mobile?

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[patallcrane]

what question mark and where on the page is it---i don't see it

[patallcrane]

THIS is my new account and new cell bought yesterday and paid for this account in full and nothing is working

[brosimpson]

Thanks 

[popping]

---

@brosimpson wrote:

What's the best way to contact Public Mobile?

---

Create a moderator support ticket using the ? button at the right side bottom corner of this page.

If you are a first time SIMon user, it is very frustrating to get SIMon to let your to create a support ticket.  My trick is to ask SIMon to "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

[cellphoneuser1 · Accepted solution]

---

@brosimpson wrote:

What's the best way to contact Public Mobile?

---

You should be clicking on the question mark symbol and use that to create a ticket for moderators.

[ljdemont]

Please click the question mark at the lower right hand corner of the screen. The chat bot SIMon is very helpful! If you require help from a moderator, tell the chat bot you need to speak to a human.