My mother and brother were Public Mobile customers in the past and I would manage their accounts for them. I would call, provide PIN and issues were promptly resolved. 
In March, I referred an elderly Spanish friend of mine, who does not have an Internet. She had some problems when porting from Fido. I contacted Customer Service and provided her PIN. Support was provided and her issue was resolved. Good work Noella (moderator)!
Yesterday, I referred another Spanish friend of mine, who does not speak English, does not have an Internet and lives out of town. She has a problem with her name displaying. Today, I have contacted Customer Service and provided all the required information for verification purposes. I was refused support by Bladimir R (moderator), who said that she needs to contact Public Mobile herself. On my response, another moderator Gregory, told me almost the same thing and suggested that she creates a Community account and contact Public Mobile herself! What??? 
So, instead of me helping my friends over the phone, what is Public Mobile wants me to do? In order to get $1 Refer-a-Friend Reward, I need to go around my town, pickup one person who speaks Spanish (translator), pickup second person who requires support and bring them to my place. Sit for hours, until we communicate with Moderators_Team back and forth. Then, I have to drive around delivering people home. I will waste more gas then one dollar I have received off my bill!!! 
It easier for me, tell my friend to find another mobile carrier, where she can get over the phone support and I can communicate on her behalf without any problems.
EDIT: My original tread had title “Useless Customer Service - Support Refusal” and was deleted!
@will13am As you can see from my second message I was eventually helped, but I have encounter problem again with the same moderator! I am getting upset now and having doubts about switching to Public Mobile. Community is great and helpful, but I cannot say the same about some moderators! 
SECOND PROBLEM:
I am on 90-day plan and had $16 worth of rewards (AutoPay $6, Refer-a-Friend $6 and Community reward $4). Then, I future dated my plan to 30-day plan and my AutoPay and Refer-a-Friend rewards become less. Now, my total rewards only $8. I waited few days thinking that system would correct itself, but no. Since I am on 90-day plan my rewards should not diminished until my payment due date.
Contacted Moderator_Team and Bladimr_R responded! Not him again!!! His response did not sound logical to me! On my response he replyed “As a gesture of good will (for this time only), I have credited you $8.”
My response: “I don’t need a gesture of good will! I need a proper explanation! If you do not have an answer to my question, please, forward my message to someone who may answer it.”
Bladimr_R response: “Your issue has been solved. You're welcome. “
What???? He totally ignored my problem and shut me up!
My rewards did not changed! Now, I cannot see them at all!!!
