Credit Card rejected

[blakephilp]

Hello,

My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card.

Please help immediately. My wife and I have zero phone service right now.

Thanks,

Blake Philp

[PAULRANG18]

Best to contact a moderator by clicking ?, bottom right, follow instructions to submit a ticket. Wait times are a lot faster lately and usually respond within an hour.

[geopublic]

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@blakephilp wrote:

Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

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@blakephilp  AutoPay will fail on occasion to no fault of your own or the cc on file. If your account is suspended, then try making a one time payment by specifying the amount owning instead of accepting the automatically generated amount. If the payment is accepted then click on the re-activate button and restart your phone.

If you  are still having difficulty getting your service going submit a ticket to PM. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[DOA]

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@iPhoneUser wrote:

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@DOA wrote:

Hey Blake,

Did you receive an new card recently, and therefore the expiry date PM has registered is wrong?

Has your address changed and is different from what PM has?

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Good point on the new credit card. But keep in mind you usually get the new card a month or so ahead of time. I keep a list of what vendors I have auto pay with and I make sure I update them. There is some responsibility for each of us. Not sure......does registering the new card void the old one? As the numbers on the back of the card are different. And does PM send reminders when your card is about to expire?

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Once you activate the new card, any autopay with the old expiry date and 3 digit cvc ceases to work.

PM doesn't send reminders when a card is about to expire.  Just have to go into our account and update the expiry date and cvc.

[iPhoneUser]

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@blakephilp wrote:

Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

I am not to sure but your expectations of  I M M E D I A T E is going to work as this is a self serve carrier with a reasonable alternative for seeking help. Perhaps you should consider a Cadillac carrier. 

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[Staliger]

@blakephilp  By the way, autopay sometimes fails, so I would recommend to manually add funds to your account even with enabled autopay to prevent any issues with account.

[iPhoneUser]

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@DOA wrote:

Hey Blake,

Did you receive an new card recently, and therefore the expiry date PM has registered is wrong?

Has your address changed and is different from what PM has?

---

Good point on the new credit card. But keep in mind you usually get the new card a month or so ahead of time. I keep a list of what vendors I have auto pay with and I make sure I update them. There is some responsibility for each of us. Not sure......does registering the new card void the old one? As the numbers on the back of the card are different. And does PM send reminders when your card is about to expire?

[DOA]

Hey Blake,

Did you receive an new card recently, and therefore the expiry date PM has registered is wrong?

Has your address changed and is different from what PM has?

[Staliger]

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@blakephilp wrote:

Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

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You can change your card and pay in your self-service account.You also can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

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@blakephilp wrote:

Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

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To start the process of moderator assistance, click the ? in lower right side of page. Type "contact moderator", then follow instruction. Please be aware that it might take up to 48 hours for a response...usually much less though.

As suggested by @iPhoneUser , you have the ability to change credit cards yourself without moderator intervention.

[iPhoneUser]

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@blakephilp wrote:

Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

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If you have auto pay. Change your credit card and do a top up. You can do it all online yourself. 

[blakephilp]

Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

[iPhoneUser]

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@blakephilp wrote:

Hello,

My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card.

Please help immediately. My wife and I have zero phone service right now.

Thanks,

Blake Philp

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Can you go online and top up using your credit card on file?