Credit Card Issues

[jbowes]

Hello everyone, I am having issues with making my current payment. I have been with Public Mobile for a few years and have used the same credit card even during my last payment. Now I am unable to pay for my plan and the transaction keeps getting declined. Thank you for your help! 

[Dunkman]

@jbowes

If the lost/stolen phone "trick" does not work, you can also try to manual load $1 into your account and that sometimes will trigger your account to be active.  Here is the thread on that process:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

If that does not work, you will need to contact moderator via private messaging, but the wait times are about 72 hours.  

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(include your phone number, account number and PIN)

[mcs11]

@Neclo2 wrote:

Did the above except the private don't know where that is. Can I still phone somewhere if I am not on auto payment to get this fixed. The phone is run out as I have been trying for three days to get my card through.

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@Neclo2, here is how you can try a private window:

Through Chrome:

Through Explorer:

 

[mimmo]

@jbowes enable lost stolen mode via selfserve the click found phone 5 minutes later.

@Neclo2 try buying a voucher online at recharge.com and use that for payment.  Then deal with adding the cc.  Also best to start your own support thread.

[krazykiwi]

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@jbowes wrote:

Now for me it says that my plan is expired but I am unable to reactivate it. It also says that my plan has enough funds. Is there someone else that I can contact as it may be an issue from their end? 

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You say you are unable to reactivate...what happens when you try?

Have you tried the above suggestions? Clearing cache, incognito window or another browser/computer?

EDIT: As this is a prepaid self serve carrier, there is no call centre where you can physically talk to a rep. Just the community and MODs that are very busy.

[krazykiwi]

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@Neclo2 wrote:

Did the above except the private don't know where that is. Can I still phone somewhere if I am not on auto payment to get this fixed. The phone is run out as I have been trying for three days to get my card through.

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you can try calling 611 and do a top up that way.

[jbowes]

Now for me it says that my plan is expired but I am unable to reactivate it. It also says that my plan has enough funds. Is there someone else that I can contact as it may be an issue from their end? 

[Neclo2]

Did the above except the private don't know where that is. Can I still phone somewhere if I am not on auto payment to get this fixed. The phone is run out as I have been trying for three days to get my card through.

[Dunkman]

@Neclo2

The website is finicky at times.  Maybe try a different web browser, clearing cache and incognito/privacy mode.  Make sure that the address matches exactly to your credit card company.  Leave the apartment number section blank.  If you have a credit card already registered with autopay, you can try to call 611 to process payment also.  

[Neclo2]

I am having the same problem, tried two cards that are definitely good and it won't process my payment. 

[Dunkman]

@jbowes

Is it possible that your present credit card is expired?  Did you try to pay via self service account or calling 611?  If you tried one, try the other method....