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02-18-2021 08:41 PM - edited 01-05-2022 05:20 PM
The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?
Solved! Go to Solution.
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05-20-2021 08:21 PM
@anhlh73 : Excellent. But your service is still active until it expires again seeing as how you just renewed it.
So now you need another SIM. Then you'll need to ask the moderators to change the SIM on your account to the new SIM. Then you can create your account.
If you think the SIM might end up in somebody elses hands then you might want to ask the moderators to suspend the account.
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05-20-2021 08:15 PM
Thanks. I stopped Autopay using phone number and PIN
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05-20-2021 08:07 PM
@anhlh73 wrote:I will try to "dial 18554public" option, but how to dial alphabet letters using keypad?
Do you know the phone number that was activated? You can find that out on your Self Serve account,
Have you created a Self Serve account? If not you can do that here: https://selfserve.publicmobile.ca/self-registration/
18554public = 1-855-478-2542
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05-20-2021 07:50 PM
I will try to "dial 18554public" option, but how to dial alphabet letters using keypad?
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05-20-2021 07:47 PM
@anhlh73 wrote:I bought a SIM 2 months ago using auto-payment with my Credit card. I forgot to open an account using my email address. The SIM is lost after several calls. Now my credit card was charged with a monthly fee for pre-paid SIM of PUBLIC mobile.
How can I stop service payment using neither an active SIM nor My Account?
Did you buy a SIM and package or something through https://canadiancellsupplies.com/ ?
If you did not receive the SIM from them, you are going to have to contact them directly, here: https://canadiancellsupplies.com/pages/contact-us
If you purchased a SIM card through Public Mobile, you can contact them through the Moderators here.
To contact the Public Mobile Moderator_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
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05-20-2021 07:44 PM
@anhlh73 : If you remember your 4 digit PIN then you can dial 18554public from any phone and toggle off autopay.
Otherwise you'll need to contact the moderators.
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05-20-2021 07:42 PM
I bought a SIM 2 months ago using auto-payment with my Credit card. I forgot to open an account using my email address. The SIM is lost after several calls. Now my credit card was charged with a monthly fee for pre-paid SIM of PUBLIC mobile.
How can I stop service payment using neither an active SIM nor My Account?
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02-19-2021 10:49 AM
Resolved! Had to have a moderator reset the account
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02-19-2021 01:58 AM
@TJordanov :Did you get account created or get into your account? Follows up here in this thread you created and let us how if you figured things out.
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02-19-2021 12:52 AM
first make sure you have or remember the correct credentials, also ensure your caps is not locked (password is case sensitive)
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02-18-2021 09:18 PM - edited 02-18-2021 09:19 PM
@TJordanov wrote:The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?
Presume you're referencing your self-serve account (for the mobile service), and not the Community account for community-related activities?
If you forgot the e-mail address for your self-serve login, check back on your most-used e-mail address accounts to see which got e-mails from Public Mobile. That's most likely the one used to activate.
Another place to look would be on your Community profile - click your Community avatar, then go under My Settings, your e-mail address for the Community account is listed there. Perhaps it's that one you activated service with?
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02-18-2021 09:10 PM
HI @TJordanov ,
If you have been a customer previously, and your Public Mobile account has been suspended for more than 90 days, then you lost your phone number and Public Mobile account number.
This would be why you cannot get into your SELF SERVE.
But, If you are new to Public Mobile then I am guessing your SELF SERVE account was not created yet....see @NDesai post.
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02-18-2021 08:46 PM - edited 02-18-2021 08:47 PM
@TJordanov Did you activate online or at a retail store? If at a store, you must create an account here: https://selfserve.publicmobile.ca/self-registration/
If you activated online yourself, then check your email accounts and see which email address you used during activation. There is a possibility you used a wrong email address. In that case only moderators can make changes after verifying your account. To contact them, follow one of the two methods:
Here’s when and how to contact the Moderator Team:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
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02-18-2021 08:44 PM - edited 02-18-2021 08:45 PM
@TJordanov wrote:The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?
@TJordanov You'll need to submit a ticket to moderators via chatbot bubble bottom right of screen and follow prompts or click the envelope icon top right and send a private message to Moderator_Team. The password reset email arrives within minutes so make sure to check your inbox regularly including junk folder.