@WEIDONGWANG have you tried re-adding your credit card? When entering your credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
@WEIDONGWANG, to make a credit payment, you need to make sure the fields are correct when entering the address in the form, especially if you live in an apartment, condo, suites, units or townhome. I know it may seem redundant but this is how Public Mobile systems work. A bit quirky? Yes, but we love it here!
Steps to changing payment information
- Log in to Self-Serve account, and click on the Payment tab
- Scroll down a bit until you see 'Manage my card,' and click on this link
- A pop-up message may pop open, just wait for the system to find your information
- Click on either replace this credit card or remove this credit card as shown in the screenshot.
- If you live in a townhouse, apartment, condo, and so on, I input my address as Apt#-Street#, simply because it is the preferred addressing method as advised by Canada Post. And now by Public Mobile.
This is how you should do it! By leaving the Apt# dialogue box empty, and entering your address like a letter, will work in the payment system - Click on Save when ready.
- Do watch your email icon at the top of the page here, because if you don't respond when the first contact you, they will cancel the ticket, and you will have re-do the ticket again
*Note: Mastercard Debit seems not the best choice to use. You could use vouchers, but I have a negative experience while others in the forum have pleasant experiences.
**Note2: Make sure you set up Autopay to get the convert $2 savings!
