06-18-2026 11:57 AM
I just got a new Public Mobile SIM, but I can't text and only outgoing calls (sometimes).
06-18-2026 12:56 PM
Turns out Public mobile gave me a phone number by mistake that someone else already had. New number-problem fixed.
Thank you all for your help!
06-18-2026 12:15 PM - edited 06-18-2026 12:16 PM
@John2836
Your phone will require VoLTE for receiving and making calls.
Enter the IMEI of your phone to see if it is VoLTE compatible and information about VoLTE with the 3G shutdown.
https://www.publicmobile.ca/en/get-help/articles/volte
Your phone maybe too old to be compatible.
06-18-2026 12:10 PM
Samsung A51
Southwestern Ontario
06-18-2026 12:07 PM
Reset the Network setting on your phone and reboot your phone to see if that works.
If not then contact a CS_Agent for further help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-18-2026 12:06 PM
@John2836 , what model of phone are you using? What part of the country are you located?
