Community ticket ID number

[Fidel4]

How to get ticket ID number?

[hTideGnow]

HI @HALIMACS 

if the person use chatbot to open ticket, a copy of the ticket will be in the Sent box, not Inbox. You will only see it in the inbox when an agent reply.

[HALIMACS]

@Fidel4 

Perhaps I'm misunderstanding @hTideGnow , but wouldn't the message with the ticket ID be in your inbox?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox

[hTideGnow · Accepted solution]

HI @Fidel4 

if you opened via Chatbot, you can get the number back from your sent box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

it is basically like a Sent message