Code for authentication

[Julio3]

Hi, I Just moved to Public Mobile, and had problem to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication. Please advice. 

[softech]

@Julio3 if you don't need it, turn the old carrier sim off and delete it later after you confirm everything is working (incoming and outgoing calls and text and data)

[Julio3]

Another question: Do I need to have my old provider SIMS turn Off permanently?

[Asif_Kachra]

I have the same issue I can make calls use data imessage works but SMS text do not come to my PM number.

[softech · Accepted solution]

@Julio3 you requested porting in the number?? Can you confirm if you are really receiving incoming calls and text?? the authentication text you cannot get seems to related with a failure porting.  If you out in your old carrier sim and rew-request the authentication text , you should be able to get it on the old carrier sim

Let's confirm if your port was completed.  There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed