Christmas holidays gift 2gb + 500min intl. SMS never received.

[mycky]

Hi, I'm a client for a few years now. Each year I receive the sms and I reply YES to obtain the gift. 

This year, I never received it. Anyone in this situation? We were supposed to receive the sms between 1 and 15 of December.

[mycky]

I tried all answers, I was told I'm not eligible. 

After contacting support, they offered me the bonus

Thanks everyone for the help

[CountyDownIeUk]

This year it was YES2 and not YES.  Jade has advised that any one answering YES will get the freebies but will take awhile. But you could try to text YES2 to 4911 and see what happens. 

[mycky]

Thanks for the help.

I received an automatic answer telling me I'm not eligible, so I can't get the offer.

I'll contact them to know why.

[HALIMACS · Accepted solution]

@mycky 

Indeed if you have not received the text by now, try texting YES2 to 4911

If you do not get messaging that you have successfully received the holiday bonus offers, contact a customer support agent.

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