Checking Data Usage

[saharding0005]

I just went on the new website and wanted to check my data usage and it says NaN. What does that mean? It will not give me how much data I have used on my plan. I am on the $25 for 1gb plan and wanted to check it since they made all these new changes. 

[softech]

@saharding0005 

 PM has fixed the usage counter problem, it is now showing the correct usage

[softech]

@saharding0005   you can open a proper ticket, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[saharding0005]

How do I go about doing that as well?

[softech]

@saharding0005   you are not alone, I have the same problem.

I have reported to CS agent about the issue.  So, hope they can fix it soon

https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-conc...

@Handy1   it is not a cache issue and hence refresh or incognito won't help.  it is an actual glitch

[Handy1]

@saharding0005  Try again incognito or 

simply try refreshing the page when logged in

For most up to date account info

[bluejaywpg]

NaN stands for "not a number", sort of like dividing any number by zero or something invalid. But whyis it appearing? Good question.