Charged twice

[StephaneP]

So I decided to update my plan and somehow got charged twice, I should have abou 50$ in my account but at the moment it's 0 and I was charged about 124$ on my card. What can be done? cheers

@CS_Agent

[CS_Agent]

@StephaneP, sorry to read about your payment issue. Please get back to me with the requested information in the private message I just sent you.

Thank you for your patience!

Cheers,

Aïssata

[mpcdesign]

Hello

Make sure when you sent a private message to the moderators, include the following:

• Your name
• Your account number, if you have it, or email address
• Your phone number and 4 digit PIN
• A detailed explanation of the specific issue
  
  Good Luck

[Dunkman]

What do you mean by updating plan?  Changed plans?  If changing plans, it might be possible that you were billed the old plan and new plan?  Anyways, the moderators can help sort out this situation.  

For billing inquires, faster to directly PM a moderator.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)