07-26-2018 01:00 AM - edited 01-05-2022 05:11 AM
07-26-2018 12:18 PM
@StephaneP, sorry to read about your payment issue. Please get back to me with the requested information in the private message I just sent you.
Thank you for your patience!
Cheers,
Aïssata
07-26-2018 01:28 AM
Hello
Make sure when you sent a private message to the moderators, include the following:
07-26-2018 01:09 AM
What do you mean by updating plan? Changed plans? If changing plans, it might be possible that you were billed the old plan and new plan? Anyways, the moderators can help sort out this situation.
For billing inquires, faster to directly PM a moderator.
Here is instructions to contact moderator:
Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)