Charged Twice for Activation.

[ronjamesmajor]

Hey all, 

Would anyone be able to help with an apparent double billing issue?

I set up with the $35 dollar plan on Jun 16, and noticed in my banking history (paid with visa debit, autopay set up) that I have been charged the initial activation fee of $36.75 two times.

Any assistance would be greatly appreciated.

[esjliv · Accepted solution]

---

@ronjamesmajor wrote:

Hey all, 

Would anyone be able to help with an apparent double billing issue?

I set up with the $35 dollar plan on Jun 16, and noticed in my banking history (paid with visa debit, autopay set up) that I have been charged the initial activation fee of $36.75 two times.

Any assistance would be greatly appreciated.

---

@ronjamesmajor 

Are you sure one is not a pending charge, or are both actual posted charges?

If one is pending, than it should fall away after authorized.

If both are actual, than do you see the extra funds in your Available Funds balance in your Self Serve account? IF so, leave it there for your next renewal.

If the funds are actual on your bank/credit card, but not showing on your Available Funds balance, then YES, contact Moderators as provided by either method posted by @Anonymous .

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• explanation to them nice Team and nice service.

      Good Luck