Thank you for reaching out to us.
My name is Fredy. I am so sorry to hear about the situation with your phone services but let me take a look and I'll be glad to help you.
My apologies for the delay, we are handling multiple posts than usual at this time as we are currently experiencing a high volume of tickets so it might take a while until you receive a response.
I appreciate the account information. I was reviewing the charges, and I can see a change plan the same day as the renewal day. I would like to mention as our service is prepaid, payments are made upfront to cover the services provided. Due to the nature of our prepaid model, we unfortunately do not offer refunds or prorated charges once a payment has been processed.
We encourage customers to carefully review all details before making a purchase to ensure they are fully satisfied with their decision.
If you have any other concerns, please let me know
Kind Regards,
Fredy.
Customer Support Agent.
