11-28-2020 05:19 PM - edited 01-05-2022 04:17 PM
About 2 months ago I signed up both my wife and myself on the $40 plan.
We have 4GB data and the 500MB bonus for auto pay.
About a month before we signed up I thought I had noticed the $40 plan offered 4 GB + 500MB (auto pay bonus) + 500MB (sign up bonus).
I didn't really bother with it and figured we missed out on the one bonus deal, no biggie.
Today I was on the site and noticed the $40 plan now shows 4.5GB + 500MB bonus for auto pay.
Will we automatically be upgraded to the newest better offer ? Is it something we can change to and are eligible for to get the added 500MB that is now offered for our rate plan ?
Thank you for your help.
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11-28-2020 05:52 PM
Were there any pers when you signed up such as $10 off per month for 6 months or bonus data for a few months? One has to be careful changing plans if any ongoing new customer bonus is being rewarded each month, a plan change can cancel the future bonus.
AE_Collector
11-28-2020 05:23 PM
@Aitken : Yes. Set up the change for your next renewal and you'll have it then.
Plans don't change on their own.
11-28-2020 05:21 PM - edited 11-28-2020 05:24 PM
@Aitken wrote:About 2 months ago I signed up both my wife and myself on the $40 plan.
We have 4GB data and the 500MB bonus for auto pay.
About a month before we signed up I thought I had noticed the $40 plan offered 4 GB + 500MB (auto pay bonus) + 500MB (sign up bonus).
I didn't really bother with it and figured we missed out on the one bonus deal, no biggie.
Today I was on the site and noticed the $40 plan now shows 4.5GB + 500MB bonus for auto pay.
Will we automatically be upgraded to the newest better offer ? Is it something we can change to and are eligible for to get the added 500MB that is now offered for our rate plan ?
Thank you for your help.
@Aitken You need to go into your self serve and select it under change plan. Select change at next payment date.