Changed Number by Mistake – Need Old Number Back

[Si8]

Hi — I accidentally changed my phone number on my Public Mobile eSIM. I want to know if my old number is still available and if it can be reassigned to my account. Please let me know what steps I need to take.

[TheSterlinger]

How long ago did this happen?

Please submit a ticket and ask PM staff to assist. 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

shou d you not be able to sign into your account,  you can also use the direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mxt]

@Si8 When you change number it'll be returned to the carrier you got from.. it's gone.

If its from PM/ Telus & PM then you have a chance to get it back. Please send a message to PM agents asking for help.

If not then open a new line with that carrier  and porting out that number to your current PM. It will cost you a bit.