Change subscription

[Wayloo]

I was on a old $25 plan. I changed to new $19 plan.  Now one month passed they changed me back to$25 plan.  Do I need to keep checking and change back to $19 every month?

[BKNS27]

@Wayloo 

Try rebooting your phone by powering off then back on then login to the PM app and see if your plan has changed to the $19 plan.

[Chalupa_Batman]

Hello @Wayloo 

If you've changed it and it reverted back, you would need to create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[slusagm]

@Wayloo login to your account using Incognito mode, check if plan shows $19 or $25

if wrong plan shows and charged, open to ticket with PM using the Orange Chatbot button. Type the question Submit ticket and select Contact Us to get to ticket open screen