Change subscription

[Mogi1]

There is no option to change my current 3G subscription to 4G or 5G. This seems only available for "New Subscription" at least on my account. 

[Phil_Adelphus · Accepted solution]

@Mogi1  This has happened to a few other people.  You  may want to private message customer support for assistance, use this link and watch your community inbox for an agent to reply (envelope icon top right or if there is no envelope then tap your avatar to the right of the bell icon and check Messages

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Mogi1]

I logged out of the App and deleted the App off my phone. Loaded the PM App and logged back in again with the same results. 

[computergeek541]

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@Mogi1 wrote:

I’m using the App. This is the only one option under all plans.  

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I would suggest force closing the app and clearing that specific app's storage usage. After doing that, you'll need to log back in. Check if that helps.

[Mogi1]

I’m using the App. This is the only one option under all plans.  

[BKNS27]

@Mogi1 

Are you in your account online or the app?

You can change from All plans to 4G or 5G.