Change sim card

[Chase23]

My esim did not work. Now I cannot access my account because it wants to verify with the phone number on the esim. I bought a physical sim and need the number transfered on to it. Somehow

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[Chase23]

Thank you so much. Im in need of service haha

[softech]

@Chase23 

I have escalated your ticket on behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is the weekend, I am not sure they will reply today or not, but keep checking.   Worst case, they will for sure reply tomorrow morning)

[Chase23]

I cannot use email. It sends me straight to the phone number no matter what. I've tried reaching out the cs agent but have got no reply and have no service do not sure what to do 

[softech]

@Chase23yi7 can try login using email to receive 2FA.  if you can login, then go to Profile or Account page to update sim card number 

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email (you can also choose Send Voice Message and get the code by calling yourself and access Voicemail using another phone)

however, if you cannot get the code via email or voicemail, you will need to ask PM CS agent to help. Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there