06-12-2021 06:18 PM - edited 01-06-2022 02:30 AM
06-12-2021 10:29 PM
@rudrapatel wrote:Hi
I would like to get more minutes and some data on my existing plan.
Sign into your Self Serve account: https://selfserve.publicmobile.ca/
Go to the "Purchase Add-ons" TAB.
Be sure to:
1. Add funds to your account, if you don`t have sufficient funds
2. Go back to the Add-Ons page and select your Add-On.
Reboot your phone.
06-12-2021 06:38 PM
Purchase Add-Ons Through Self Serve
To purchase Add-Ons using your Self-Serve account, follow these steps:
or
Change Your Plan
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.Changing your plan on the next plan renewal dateWe recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediatelyYou may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.
06-12-2021 06:24 PM
@rudrapatel : You could start with buying calling add-ons or data add-ons.
You can change your plan whenever you like. If you like your money then it's recommended to change at your next renewal.
If you want to renew your same plan earlier then you need to ask the moderators.