Change email

[bigmac0189]

I can’t get logged in to make a payment. I set up the account that I no longer have access to the email and it required a code that is going to be emailed. I can’t log in 

[BKNS27]

@bigmac0189 

You have 2 option to have the 2FA sent you...your email or text to your phone.

Have the 2FA sent to your phone and use your email address so you can access your account.

You need to contact a CS_Agent to have your email changed.

[computergeek541]

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@lyardeni wrote:

@bigmac0189 Might help to contact a Public Mobile Agent @CS_agent.

If there is a Public Mobile Kiosk near where you live, that is also an option.

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In addition to the point earlier about retailers not being able to help, Public Mobile doesn't have any kiosks/stores.

[dust2dust]

@lyardeni- Nice to see you out of lurk mode and join in the fun. No retailer will do anything to any account here.

[lyardeni]

@bigmac0189 Might help to contact a Public Mobile Agent @CS_agent.

If there is a Public Mobile Kiosk near where you live, that is also an option.

[Timer]

@bigmac0189 

contact to support team by CS_Agent to change email and reset password,

if you have service you can get the verification code by SMS.

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

[NDesai · Accepted solution]

@bigmac0189 Your only option is to reach out to PM CS_agent to get this sorted. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.