Community

Shmemmer · ‎07-15-2025

Hi

i need to change the email on my account.
I tried through eversafe, however it keeps giving an error of “failed policy validation”

how do I change it?

hairbag1 · ‎07-15-2025

use a laptop, but first use incognito mode. Log in to your account > Profile ----> Manage Eversafe ID...you should be able to change it in there.

hTideGnow · ‎07-15-2025

If you tried to change using Manage EverSafe ID on Profile page (or Account page on the app) , then it was the correct page

But make sure the email is not being used on another EverSafe login (PM or Telus). One email is only good for one account on EverSafe

If that email is not currently tied with another account, try again using Incognito/private/secret mode of your browser, try using PM app

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Change email