Change Subscription to the Can US Mexico 75 g plaN

[Sean56]

I am on the $36.00 Can/US plan but want to change to the Boxing Week special for $35 that includes Mexico and 75g. When I press change subscripion I am offer a $45 plan. 

[hairbag1]

---

@Sean56 wrote:

Thank you, I submitted a ticket    

---

In case others have similar question...please let us all know the results of your request.

[Sean56]

Thank you, I submitted a ticket    

[HALIMACS]

Indeed @Sean56 , it's true that @hairbag1 has it right.

However there have been times when Public Mobile has opened up certain activation promotions to existing customers, so you may wish to check in every couple of days to see if you might get the opportunity to switch to that plan.

The other option is to ask (nicely)the customer support agents for the change, however it's less likely to be granted when the total pricing is less than the existing plan you're on.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[hairbag1]

@Sean56 

as an existing Public Mobile customer, we are only permitted to change plans to the ones in your account plan menu as not all plans are available to us.