05-07-2020 04:01 PM - edited 01-05-2022 11:51 AM
i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. what is going on? can public mobile unlock the phone and help?
Model: Iphone 6
Software version: 12.4.5
HELP!
It says carrier is public mobile and my sim is too, so why would i need to unlock it? thanks
Solved! Go to Solution.
05-07-2020 04:09 PM
@geopublic edit the ime# out of your reply 🙂
05-07-2020 04:08 PM - edited 05-07-2020 04:08 PM
@kyledouglas wrote:i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. what is going on? can public mobile unlock the phone and help?
IMEI: **********
Model: Iphone 6
Software version: 12.4.5
HELP!
It says carrier is public mobile and my sim is too, so why would i need to unlock it? thanks
If the phone is not unlocked then you will need to either get ahold of the previous carrier that had the phone or call apple to have the phone unlocked. Once the phone is unlocked make sure to change network settings to Public Mobile if they don't automatically do so. I believe the iPhone 6 is older than 2017 so it would make sense that it is locked.
05-07-2020 04:06 PM
You probably should edit your post and delete the IMEI number showing...click the 3 dots on right side of the post to edit.
Contact the provider you got the iPhone from for the unlock code
05-07-2020 04:05 PM
@kyledouglas wrote:wow fast response thanks! but it says its with public mobile. why would it now work if its a public mobile sim?
@kyledouglas It says that because you have a PM sim card in the phone.
05-07-2020 04:04 PM
This iphone 6 is it unlocked. or locked to Telus do you know ???
05-07-2020 04:04 PM
wow fast response thanks! but it says its with public mobile. why would it now work if its a public mobile sim?
05-07-2020 04:04 PM - edited 05-07-2020 04:06 PM
@kyledouglas try this sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.
If this fails reset your network settings and restart your phone.
Stay safe.
05-07-2020 04:03 PM - edited 05-07-2020 04:25 PM
@kyledouglas wrote:i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. what is going on? can public mobile unlock the phone and help?
IMEI:
Model: Iphone 6
Software version: 12.4.5
HELP!
@kyledouglas It means that your phone is locked to another provider.