Cant receive incoming calls

[Lelle]

I ported my cellphone number around 12:30pm and it's already 1:08am. I still cant receive incoming calls. What should I do to fix this.

[gblackma]

@Lelle if your phone still isn't working. Your port is probably stuck. Contact the moderators and ask them to fix it for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM  

[esjliv]

---

@Lelle wrote:

I ported my cellphone number around 12:30pm and it's already 1:08am. I still cant receive incoming calls. What should I do to fix this.

---

Hello @Lelle ,

This sounds like the normal porting process.

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

 **Note it is usually the incoming calls that are last to port over. 

Make sure you do not cancel your previous provider's services until the port is complete.

In the meantime while you wait fo the port to complete, 

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

[gpixel]

@Lelle what's the make and model of the device?

• restart your phone
• reset your network settings

[Jb456]

Patience is a virtue. 

Who did you port from? Cell phones could be instant to a few hours or longer at times. Landlines around 7 days.

Continue to use your old sim card to receive calls. When the port is complete the old sim will no longer work. 

Take note the number you're porting over has to be active and in good standing.

If you used a referral code at signup for a $10 signup bonus the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂