Cannot use anything

[pulkit1]

I am not able to make calls within my city, or use my data even though my plan has the the plan to do so and my account status is active.

[Mana]

@pulkit1 sorry to hear about your troubles. 

Have you tried something simple as turning off your phone, removing the SIM card, reinsert the SIM card and power back up?  

If still doesn't work then please send a private message to @CS_Agent as suggested above. 

[zhadj030]

Is there some kind of a new glitch that hit new members or what ? 

[ShawnC13]

@pulkit1, sorry to hear you are experiencing some issue.  Has your plan been working or has it never worked?.  If it just stopped check to see if Telus has any outages in your area and if it has never worked

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...