Cannot submit a ticket

[alex198]

Hi,

I'm having issues with transferring my number to public mobile. When I try to submit a ticket with all the details, the "Submit ticket" button does not become active even though all the fields in the "Verify your identity" form are filled correctly. When I press the "Submit" button, nothing happens. 

[pmmobile]

@alex198If you have an adblocker on firefox or chrome you may need to temporarily disable it if it is blocking the process from completing.. hope this helps!

[pmmobile]

@alex198 Hope you've managed to submit your ticket now. After the first tickey, if I have any issues, I normally go to my inbox and reply to one of the older messages and a moderator usually replies. I find this much simpler and easier than re-submitting a new ticket each time.

[popping]

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@alex198 wrote:

I tried Chrome and Firefox, tried private mode. But it didn't help. 

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IIRC, there is a tiny check box somewhere on the form you need to select it before the submit button is enabled.

[alex198]

I tried Chrome and Firefox, tried private mode. But it didn't help. 

[Daps · Accepted solution]

If you're having difficulty submitting a ticket, you may private message the moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ed404]

@alex198 Remove that picture immediately, anyone can uncover the details of that image with Photoshop.

[hairbag1]

Clear your cache files, try a different web browzer, use incognito mode. Welcome to PM.

[Ed404]

Try a different browser.